Frequently asked questions

Browse our shop, add items to your cart, then go to checkout. You’ll need to sign in or create an account. After placing your order, complete payment using your chosen method and submit proof of payment so we can confirm.

We accept mobile money (MTN, Vodafone, AirtelTigo) and bank transfer. After checkout you’ll see the payment details. Send your proof of payment so we can verify and confirm your order.

Yes. We ship in plain packaging so the contents are not visible. Your privacy is important to us.

Use the Tracking page and enter your order number, or go to My account → Orders and click View on your order. You’ll see the current status and any updates.

Contact us as soon as possible. We can often update or cancel orders before they are processed. Once an order is shipped, we may not be able to change it.

Yes. We deliver nationwide. Delivery times and fees may vary by location. You’ll see options at checkout.

Go to Sign in and use “Forgot password”. Enter your email and we’ll send you a link or code to set a new password.

Use our Contact page to send a message, or email us. We’ll respond as soon as we can.