Privacy Policy

1. Introduction

Nature Shop (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using our site, you agree to this policy.

2. Information we collect

We may collect:

• Account information: name, email address, phone number, and password when you register.
• Order information: shipping address, payment details (as provided), and order history.
• Usage data: how you use our website (e.g. pages visited) to improve our service.
• Communications: messages you send to us via contact forms or email.

3. How we use your information

We use your information to:

• Process and fulfil your orders and send order updates.
• Manage your account and provide customer support.
• Send transactional emails (e.g. order confirmation, status updates).
• Improve our website, products, and services.
• Comply with applicable laws and protect our rights.

We do not sell your personal information to third parties.

4. Data storage and security

We store your data on secure servers and take reasonable steps to protect it from unauthorised access, loss, or misuse. Payment details are handled in line with our payment providers’ practices; we do not store full card details on our systems.

5. Discretion and packaging

We ship orders in plain, discreet packaging. We do not disclose the nature of your purchases on the outside of parcels. Your privacy and discretion are important to us.

6. Cookies and similar technologies

We may use cookies and similar technologies to remember your preferences, keep you signed in, and improve site performance. You can adjust your browser settings to limit or block cookies if you prefer.

7. Your rights

You may:

• Access and update your account details via your account page.
• Request a copy of the personal data we hold about you.
• Ask us to correct or delete your data, where permitted by law.
• Unsubscribe from marketing emails (if we send any) at any time.

To exercise these rights or ask questions about your data, please contact us.

8. Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically.

9. Contact

For privacy-related questions or requests, contact us at info@naturequeenshop.com or via our Contact page.